Privacy Policy

Privacy Policy

Effective Date: September 2, 2024

Welcome to Pleasant Valley Heating & Air. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website www.pleasantvalleyhvac.com.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you contact us, schedule a service, or request information, we may collect personal details such as your name, phone number, email address, and address.
  • Usage Data: We collect information about how you use our Site, including IP addresses, browser types, pages visited, and the time and date of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect data about your interactions with our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule and fulfill HVAC services, respond to inquiries, and communicate with you regarding your requests.
  • To Improve Our Site: To analyze usage patterns, improve functionality, and enhance your overall experience.
  • To Send Updates: To provide you with important information about our services, promotions, and updates (you can opt out of these communications at any time).

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing and email communications, are bound by confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights, we may disclose your information to comply with legal obligations or respond to valid requests from authorities.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to or correction of your personal information that we hold.
  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails.
  • Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Site with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

Terms & Conditions

Effective Date: September 2, 2024

Welcome to Pleasant Valley Heating & Air. By accessing or using our website www.pleasantvalleyhvac.com and our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our Site or services.

1. Use of the Site

  • Eligibility: You must be at least 18 years old to use our Site. By using our Site, you represent and warrant that you meet this age requirement.
  • Permitted Use: You agree to use our Site and services only for lawful purposes and in accordance with these Terms and Conditions. You may not use the Site in any way that could damage, disable, or impair the Site or interfere with any other party’s use of the Site.
  • User Accounts: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Services

  • Service Agreement: By scheduling a service with us, you agree to the terms and conditions specific to our services, including payment terms, service availability, and any other conditions outlined in the service agreement.
  • Service Availability: We reserve the right to modify or discontinue our services at any time without notice. We will make reasonable efforts to provide advance notice of any significant changes.

3. Payment and Fees

  • Payment Terms: Payment for our services is due as specified in the service agreement or invoice. We accept various forms of payment as indicated on our Site.
  • Late Payments: If you fail to make payment by the due date, we may charge interest on the overdue amount and take any necessary legal action to collect the outstanding balance.

4. Intellectual Property

  • Ownership: All content on our Site, including text, graphics, logos, and images, is the property of Pleasant Valley Heating & Air or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Restrictions: You may not reproduce, distribute, modify, or create derivative works of any content from our Site without our prior written consent.

5. Limitation of Liability

  • Disclaimer: Our Site and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the Site or services.
  • Limitation of Liability: To the maximum extent permitted by law, Pleasant Valley Heating & Air shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or services.

6. Indemnification

You agree to indemnify, defend, and hold harmless Pleasant Valley Heating & Air, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, violation of these Terms and Conditions, or infringement of any rights of a third party.

7. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of the Site after any modifications constitutes your acceptance of the updated terms.

8. Termination

We may terminate or suspend your access to the Site at our sole discretion, without notice, for any reason, including if you breach these Terms and Conditions. Upon termination, your right to use the Site will cease immediately.